When there is a complaint or a difference of opinion between two contract parties, one of the worst things you can do is nothing. It is usually easier and much less expensive to handle claims as soon as possible. As long as there is open communication between the parties there is hope, but once one party stops communicating, problem escalation can be expected.
This course teaches you what steps to take to rectify a difference of opinion or a claim before they pass the point of no return, and also what steps to take to protect yourself.
Skill-Based Learning for Sales Professionals 